Refund & Returns Policy

Effective Date: February 11, 2026

Kirk Lynn Agency Store offers both physical merchandise (including apparel) and digital products (including downloadable eBooks in PDF format).

This policy explains how returns, exchanges, and refunds work for both product types.

Kirk Lynn Agency Store is owned and operated by Peacewise, LLC.

1) Where This Policy Applies

This policy applies to orders placed through our website and delivered within the United States.

Digital product purchases are governed by the digital section below.

SECTION A — PHYSICAL PRODUCTS (APPAREL & MERCHANDISE)

2) Return Window

You may request a return within 20 days of delivery.

Requests submitted after 20 days are not eligible.

3) What We Accept

A) Eligible Returns

We accept returns for:

  • Defective or damaged items

  • Non-defective items (wrong size, changed mind, etc.) if conditions below are met

B) Conditions for Non-Defective Returns

Non-defective items must be:

  • New

  • Unused

  • Unwashed

  • Free of stains, odors, or visible wear

  • In original condition

Proof of purchase (order number or confirmation email) is required.

C) Defective or Damaged Items

If your item arrives damaged or defective, contact us and include:

  • Your order number

  • Clear photos of the item

  • Photos of packaging if relevant

We may request additional verification to resolve the issue.

D) Not Returnable (Unless Defective)

  • Custom or personalized items

  • Gift cards

  • Items showing signs of wear, washing, heavy use, or alteration

4) How to Start a Return

Email:

[email protected]

Include:

  • Order number

  • Item(s) to return

  • Brief reason

  • Photos (required for damage claims)

If approved, we will provide return instructions.

Returns sent without prior approval may be refused.

5) Return Shipping & Fees

  • Defective/damaged items: return shipping covered by us (after approval)

  • Non-defective returns: return shipping may be the customer’s responsibility

No restocking fees.

6) Exchanges

Exchanges are accepted when eligible.

  • Items must meet return conditions

  • Price differences must be paid or refunded accordingly

7) Refund Processing (Physical Products)

After we receive and inspect your return:

  • Inspection time: 2–3 business days

  • Approved refunds processed within 5 business days

  • Refund issued to original payment method

Your bank may take additional time to reflect the refund.

SECTION B — DIGITAL PRODUCTS (eBooks – PDF Downloads)

Digital products are non-tangible, downloadable goods.

8) No Returns on Digital Downloads

Due to the nature of digital content:

All digital product sales are generally final once download access has been provided.

We do not accept returns for:

  • Change of mind

  • Accidental purchase

  • Device compatibility issues

  • Failure to read product description

9) Limited Exceptions for Digital Products

A refund may be considered only if:

  • You were charged multiple times for the same product

  • The file is corrupted or inaccessible and the issue cannot be resolved

  • A technical delivery failure occurred that cannot be corrected

We reserve the right to verify technical claims before issuing refunds.

10) Important Notes (Applies to All Orders)

  • Carrier delays, weather, or peak season slowdowns are not grounds for refund unless the item arrives damaged.

  • Digital access does not expire immediately after download, but download abuse may result in access restriction.

  • Refund abuse or repeated chargebacks may result in account or transaction restrictions.

11) Contact Information

Kirk Lynn Agency Store
Owned and operated by Peacewise, LLC

12012 Downey Avenue, Unit E
Downey, CA 90242
United States

Store Email: [email protected]
Business Email: [email protected]
California Entity File Number: 201915810430