RETURNS & REFUND POLICY
Last updated: June 17, 2025

Return window
• You can request a return or size exchange within 30 days from the date tracking shows Delivered.

  1. Eligibility
  • Items must be unused, clean, with unworn soles, and include all original tags and the shoebox in good condition.
  • Non-returnable items: customized/personalized products, gift cards, and items marked Final Sale, except where defective.
  1. How to start a return
    Contact support with your order number and photos (if requested). If approved, you’ll receive instructions for sending items back.
  2. Shipping costs for returns
  • For change-of-mind or wrong size ordered: the customer pays return shipping; the original $6.30 shipping fee is non-refundable.
  • For manufacturing defects or wrong item/size shipped by us: we cover return or replacement shipping as appropriate.
  1. Refund method & timing
    Refunds are issued to the original payment method within 5–10 business days after our warehouse confirms the items meet the conditions above.
  2. Items damaged on arrival
    Report within 7 days of the Delivered status with photos of the product and packaging so we can resolve it quickly.